What are Collections?
Collections is a feature available to organizations with the Multi-CSP license. It allows a Parent Organization administrator to group customer companies into named Collections — typically one per MSP partner — and then assign users to manage a specific Collection. A user assigned to a Collection becomes an MSP admin, meaning they can only see and manage the companies within it.
Understanding the Role Hierarchy
Collections introduce a four-tier access model:
Parent Organization admin — Top-level access to all companies and Collections. Can create and manage Collections. Requires the Multi-CSP license.
MSP admin — A system user assigned to a Collection. Can only view and manage companies within their assigned Collection.
Org admin — Full access to all companies in a standard (non-Multi-CSP) environment. Cannot view Collections.
Regular user — Directly assigned to specific companies. Not affected by Collections.
Creating a Collection
Only Parent Organization admins can create Collections.
Navigate to Companies and select the Collections tab.
Click Add Collection.
Enter a name for the Collection (typically the MSP's name).
Select the companies to be included in the collection.
Save.
Managing Companies in a Collection
From the Collections tab, select the Collection you want to manage.
Click Add Company and select the companies to include.
Save your changes.
A company can belong to more than one Collection if needed. When a Parent Organization admin creates a new company, they can optionally assign it to a Collection at creation time — from the Add Company modal, the Magic Link modal in the CSP page, or the Create and Map modal in the CSP page.
Assigning a User to a Collection
Once your Collections are set up, you can assign system users to manage them.
Go to Management > System Users.
Create a new user or edit an existing one.
Under Select Companies, choose Select Collection.
Select the Collection from the dropdown.
Complete the rest of the user setup and save.
The user is now an MSP admin for that Collection and will only have visibility into the companies within it.
The MSP Admin Experience
When logged in as an MSP admin, the Augmentt interface is scoped to the assigned Collection only:
Only companies within the Collection are visible.
User management is limited to users within the same Collection.
New companies created by an MSP admin are automatically assigned to their Collection.
MSP admins cannot view or modify Collections themselves — that remains a Parent Organization admin function.
Important Notes
Collections are only available to organizations with the Multi-CSP license. Standard organizations are not affected. -Please contact your account manager to request access.
Regular users with direct company assignments retain their existing access even in a Multi-CSP environment