Frequently Asked Questions
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Frequently Asked Questions
Customer knowledge base
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Frequently Asked Questions
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If I am on a trial account, can I still get support?
I tried logging in but it says account doesn’t exist. What should I do?
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Is the Augmentt platform multi-tenant?
Can I set up the product to manage my own company AND others?
I see an option for Schedule a Call with a Specialist…. Do I need to do this?
If I need assistance during my trial, who should I call?
Do I need to make any changes to my firewall to allow the Augment agent to send SaaS data?
What if the agent is not reporting in, or accurately?
I need to change my MFA device but don't see the option to change it
How do I check the availability status of the Augmentt portal?
How were my productivity and security grades calculated?
When is your planned site maintenance?
What is multi-factor authentication and why should I use it?
How do I sign up for the trial?
How long is the trial?
Can someone give me a demo?
Can I extend my trial?
What functionality is available in the trial?
How do I reset my Augmentt platform password?